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Urgent assistance

If you require urgent assistance to find the right support , we're here to help.

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03 9977 0000


We are working to minimise service disruptions during the COVID-19 pandemic, particularly for our most at-risk clients.

For all up-to-date news about the impact to our services and programs, please visit

Office hours

While we aim to support every person who gets in touch, we are only available to take calls during our office hours which are Monday to Friday, 9am to 5pm.

Lifeline is available 24/7

For urgent matters outside of our office hours, we recommend Lifeline, which offers crisis support 24 hours a day.

  • Call Lifeline: 13 11 14


If you require urgent housing assistance, there are 2 supports available.

  • For under 25s, please contact Frontyard on 03 9977 0077 or free call 1800 800 531.
  • Adults and families, contact 1800 825 955 to get a referral from an access point. This is a 24 hour, state-wide, toll free number

More information on urgent housing assistance.

Family violence Safe Steps

Please call the 24/7 family violence response line on 1800 015 188 if you require urgent assistance.

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