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Your rights & responsibilities

Melbourne City Mission provides a level of service that respects your rights. Balanced with those rights are your responsibilities.

The Victorian Charter of Human Rights guides our work with you.

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You have the freedom to use any organisation you choose. Your information will be kept private, and you will do the same for others.
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You will be treated fairly and with respect, dignity and consideration, no matter who you are or where you come from, and you will do the same for others. You have the freedom to choose and express religion and culture. You will respect the rights of others including staff and the community in general, and you will respect the right of staff to work in a safe environment.
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All services provided will be safe, high quality and do no harm. Services will be provided by experienced and qualified staff. You have the right to be treated humanely, protected from cruel treatment, and to live your life free from abuse, neglect or exploitation.
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Clear and open information will be given about the services you receive and you will provide information to help us work with you. You have the freedom to say what you think.
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You will be responsible for your own decisions. You will be involved in the decisions we make to support you.
Comment and be heard
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You can provide feedback, complain and be heard on any issue, at any time. You have the right to a fair hearing if you make a complaint.

We always protect your privacy

Your privacy is important to us, and we will treat your information the way we’d like our own to be treated. 

How will information about you be used?

You have the right to see your details kept by us at any time and to ask for any mistakes to be corrected. To do so, please call your local Melbourne City Mission office.

Melbourne City Mission uses your personal information in accordance with the law

For more information on privacy please visit or phone 1300 666 444.


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