Quality Officer

About the Opportunity

The Quality Officer plays a key role in supporting key quality management system deliverables across the MCM Group.

The role contributes to maintaining a high standard of service delivery and ensuring that MCM operates in line with relevant legislation and standards. This position supports the coordination of audits, the management of client incidents, and the use of quality systems, while promoting a culture of learning, accountability, and continuous improvement throughout the organisation.

About you

We are looking for someone who can:

• Support the administering quality, risk, compliance, or document management systems, with the ability to provide technical support and user guidance.

• Manage competing priorities, monitoring workflows, and ensure timely follow-up of actions.

• Maintain controlled documentation, including policies, procedures, and templates.

• Support continuous improvement initiatives and legislative compliance.

• Engage stakeholders and where required delivering training, developing user resources.

Benefits of working with MCM include:

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

Essential:

• Background in in Quality Assurance and/or business administration

• Considerable experience in using and maintaining databases and systems such as RiskMan, CIMS, LMS.

• Considerable experience managing a busy Inbox, including prioritising and actioning tasks.

• Use of Microsoft suite applications in particular Outlook.

• High-level written and verbal communication skills.

• Ability to work collaboratively in a team environment and build strong working relationships across programs..

Screening Criteria:

• National Police check

• Valid Victorian Drivers license

• Right to Work in Australia

Applications for this role will close on 12 August 2026/or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.