Team Leader Employment Services

About the Opportunity

MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers experienced through Homelessness, Disability, Palliative care, Early Childhood Intervention Services and Education.

MCM/CoAct is a specialist youth provider for Inclusive Employment Australia supporting young people with disability up to the age of 25 to find and keep meaningful employment.

The Team Leader supervises up to eight staff members, offering immediate guidance, filling in for roles as needed, and ensuring operational consistency. Team Leaders play a dual role, supporting staff with day-to-day questions, performance coaching, and troubleshooting service delivery issues while also maintaining an operational presence by providing backup for roles such as Employment Support Consultants, Workforce Retention Consultants, or Diversity Recruitment Specialists.

About you

We are looking for someone who can:

• Address any performance gaps or issues promptly, ensuring they meet organisational standards and Key Performance Indicators (KPIs).
• Foster a positive and collaborative team environment, ensuring high levels of engagement and morale.
• Support professional development, creating opportunities for team growth and maintaining a culture of accountability.
• Actively engage with the community, build relationships, promote organisational goals, and gather feedback to strengthen ties and visibility.
• Develop and implement strategies to create and promote client engagement activities, ensuring programs align with client needs and service goals.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Prior experience in the relevant industry.
• 2–5+ years of experience leading a team, project, or department.
• Coaching and Mentoring – Intermediate
• Communication – Advanced
• Collaboration & Partnership – Intermediate
• Team Building – Advanced
• Driving Performance – Intermediate
• Adaptability – Intermediate
• Results Orientation – Advanced
• Attention to Detail – Intermediate
• Clearly articulates expectations, goals, and feedback.
• Actively listens and encourages open dialogue.
• Demonstrates empathy, builds strong relationships, and fosters a positive team culture.
• Analyses situations quickly and makes informed decisions.
• Takes ownership of team outcomes - both successes and failures. • Leads by example with ethical decision-making.
• Navigates change and uncertainty with a positive mindset.
• Provides constructive feedback and mentorship.

Desirable:

• Certifications in leadership, project management, or coaching (e.g., Cert IV Leadership & Management, Agile, Lean Six Sigma, or industry-related accreditations).

Screening Criteria:

• National Police check
• Working with Children check
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will close on 3 August 2026 or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.