Client Information & Assurance Lead

About the Opportunity

This is an exciting opportunity for a strategic, systems‑minded leader to shape the future of client information management at MCM. As the Client Information and Assurance Lead, you will be the organisation’s key expert in ensuring our client information platform (Passport) is secure, compliant, intuitive, and aligned with evolving sector and regulatory expectations. You’ll work at the centre of a highly collaborative environment, partnering with ICT, operational leaders, quality and risk specialists, and sector networks to strengthen governance, drive continuous improvement, and champion best‑practice digital service delivery. This role offers the chance to influence organisation‑wide decision‑making, build shared capability across teams, and contribute to meaningful outcomes for the people and communities MCM supports.

About you

We are looking for someone who can:

• Demonstrated expertise in client information systems within the social services sector, with a strong understanding of compliance, data integrity, and regulatory requirements.
• Proven ability to lead governance processes and collaborate effectively with ICT, quality, risk, and operational teams to ensure system alignment and performance.
• Skilled in translating organisational needs into system improvements, with experience supporting user groups and driving consistent, high‑quality system use across diverse teams.
• Strong analytical and problem‑solving capability, with the confidence to provide subject‑matter advice, support informed decision‑making, and contribute to continuous improvement.
• Excellent communication and stakeholder‑engagement skills, with the ability to build shared understanding, promote collaboration, and support digital innovation across the organisation.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Demonstrated experience in business ownership, governance, or system management roles.
• Proven experience managing cross-functional projects and collaborating effectively with Operational and IT teams to deliver system enhancements.
• Ability to interpret and respond to regulatory, compliance, and reporting requirements that impact digital systems and data management.
• Excellent communication, stakeholder engagement, and facilitation skills.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Driver's license
• Right to Work in Australia

Applications for this role will close on 31 March 2026/or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.