Case Manager Lead

About the Opportunity 

Case Manager Lead role supports a team case management approach collaboratively with Youth Refuge Workers (YRW) and other members of our multi-disciplinary team to co-work and provide high quality case management and coordination services to young people residing in Circuit Breaker Refuge.  

Young people will be provided best practice support and holistic guidance to achieve housing stability and their broader goals. The Case Manager Lead will support a team approach that provides young people with evidence-based support to identify and progress towards a pathway out of homelessness. The role works closely with another Case Manager Lead and plays a critical function in oversight for care coordination with internal and external care-plan providers.  Case Manager Leads working alongside the Senior Worker and Team Leaders have responsibility for oversite of the quality of case files for all young people residing in Circuit Breaker Refuge. 

About you

We are looking for someone who can:

• Utilising creative and innovative pathways to support young people to stabilise in Circuit Breaker and create pathways out of homelessness.

• Work with team members to develop advanced care planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.  

• Work with team members to facilitate access to specialist support services, including physical and mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.  

• Work with team members to assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan, using both site based, outreach, and limited transitional support as required.

• Maintain an up-to-date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response including one practice method to young people adopting the integrated Frontyard, one practice model.

Benefits of working with MCM include:

• Inclusive Employer by the Diversity Council of Australia
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential

• A bachelor qualification in youth work/social work or a related tertiary qualification.

• Demonstrated experience working within a case management framework (at least 2 years) and preferably experience working in an accommodation / refuge setting.  

• Understanding of assertive outreach support and interventions. Including settlement support with a sustaining tenancies practice lens.  

• Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healing-oriented approaches.  

• Strong passion for working with young people and ability to engage young people actively and assertively with complex needs.  

• An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.   

• Knowledge of the legislative requirements when working with at risk young people.  

• An understanding of the requirements for ensuring child safety.    

• Excellent communication and problem-solving skills encompassing interpersonal, verbal and written, and negotiation skills.  

• Provide First Aid certificate.   

• An understanding of the requirements for ensuring child safety.  

• Strong organisational, time management and computer skills.  

• Availability to work on-site and in the community Monday to Friday standard working hours. 

Screening Criteria

• National Police check

• Working with Children check and NDIS Worker Screening check or ability to obtain

• Valid Victorian Drivers license

• Right to Work in Australia

Applications for this role will close on 22nd September 2025 and may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Early Years, Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.