Intensive Case Manager

About the Opportunity

The Homelessness & Family Services division supports people experiencing, or at risk of homelessness, and families at risk of poorer outcomes and progression to greater forms of disadvantage. The division provides a range of services aimed to prevent or reduce the impacts of homelessness, and family cycles of disadvantage through provision of evidence based, high quality, effective interventions.

Intensive Case Managers provide high quality intensive case management services to young people presenting to Frontyard who are aged 16-24 and experiencing homelessness. Young people will be provided best practice support and holistic guidance to achieve housing stability and their broader goals.

About you

We are looking for someone who can:

• Effectively support a case load of young people through a healing-oriented framework. Utilising creative and innovative pathways to disrupt disadvantage and create pathways out of homelessness.
• Develop advanced case planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.
• Assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.
• Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.
• Maintain an up-to-date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response to young people.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• A qualification in social work, youth work, community development or a related tertiary qualification or extensive experience (4 years) working in the community services sector.
• Demonstrated experience working within a case management framework.
• Understanding of mobile, street based and assertive outreach interventions.
• Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healing-oriented approaches.
• Strong passion for working with young people and ability to actively and assertively engage young people experiencing complex needs.
• An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.
• Knowledge of the legislative requirements when working with at risk young people.
• An understanding of the requirements for ensuring child safety.
• Excellent communication and problem-solving skills encompassing interpersonal, verbal and written, and negotiation skills.
• Strong organisational, time management and computer skills.

Screening Criteria:

• National Police check
• Working with Children check
• Valid Victorian Drivers licence
• Right to Work in Australia

Applications for this role will close on 8th of September 2025 and may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.   For assistance with your application please email: recruitment@mcm.org.au with your queries.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.