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What MCM and You agree to do




Be honest, courteous and respectful to each other.

Protect your privacy and all confidential information, including giving you information about rights, responsibilities and privacy.

Keep accurate records on the supports and services provided to you.

Act in your best interests, ensuring that you are kept informed, empowered and able to maximise choice and control.  ✓

Respect the privacy of MCM employees, including not requesting their personal information, such as phone number, home address etc.  ☓  ✓
Do not make requests of MCM workers that are outside their job role or would make them feel uncomfortable including asking them to do anything illegal.         

 ☓  ✓
Work together to avoid the risk of injury to yourself or MCM employees.    

 ✓  ✓
Respect religious, cultural, gender, sexual orientation and personal beliefs and not engage in any form of discrimination  ✓  ✓
Review your supports at least every 12 months or earlier if needed.  ✓  ✓
Agree on supports and services to be provided by MCM that meet your needs and where possible are at your preferred times.   

 ✓  ✓
Discuss your supports and services as often as needed.  Raise any concerns so they can be fixed.  ✓  ✓
Practice safety during support appointments, including not taking part in any activities considered illegal in Australia.

 ✓  ✓
Let each other know when changes need to be made about your supports.   

 ✓  ✓
Provide supports and services in line with all relevant laws including the National Disability Insurance Scheme Act 2013; NDIS Quality and Safeguards Commission Practice Standards and Quality Indicators; the current NDIS Pricing Arrangement and Price Limits; and, and the Australian Consumer Law and other relevant laws in your State or Territory.         

 ✓  ☓
MCM Disability Services is committed to the safety and wellbeing of all children and young people.  All employees, volunteers, consultants and contractors of MCM are obligated to comply with child safe standards and Mandatory Reporting Scheme and Reportable Conduct Scheme and the NDIS Quality and Safeguards Commission Incident Management and Reportable Incidents requirements.

 ✓  ☓
Give you information about providing feedback, including making a complaint.

 ✓  ☓
Listen to feedback, discuss concerns about your supports and fix problems quickly. Feedback includes a compliment, complaint, concern or suggestion.         

 ✓  ✓
Give the minimum notice required, if a scheduled appointment to provide supports must be cancelled or changed.  ✓  ✓
If MCM do not receive adequate notice you are cancelling a scheduled appointment the service, MCM will apply a cancellation fee as per the most current NDIS Pricing Arrangements and Price Limits guide.  

 ✓  ✓
Give the required notice to end this Service Agreement.   

 ✓  ✓
Let MCM know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or you stop being a Participant in the NDIS.  ☓  ✓
Ensure that any fees and charges are paid in full to MCM by the due date. This expectation is outlined on your invoice.         

 ☓  ✓
If you have a NDIS Support Coordinator, we will have necessary communication with them regarding your supports and/or funding.   

 ✓ ☓ 
If there is an emergency, you may need to be taken to the nearest doctor or hospital. Your personal information may need to be discussed with medical and emergency personnel.  If an ambulance is required, you understand you will need to pay the costs for this.          

If you do not let MCM know all the information that is important for your support plan, this could mean you do not receive the best services and may result in MCM stopping working with you.         

 ☓  ✓
We will work together to ensure what we do helps you to achieve your goals that are written in your NDIS plan.    

 ✓ ✓ 

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