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Be part of an engaging team that thrives on challenges
Part time opportunity (22 hours a week), with flexible arrangements (over 3-5 days depending on applicant's preference).
Maximum term contract until 30 January 2031
The Adult and Family Homelessness Service (AFHS) provides transitional, and crisis support to families and single adults across the Western Region. The program provides a mix of short- and medium-term case management to people experiencing homelessness who have been referred by the two western Homelessness Access Points. The focus of both programs is to ensure an episode of homelessness is brief and assists people to access and maintain long term housing.
The Emergency Relief & Case Manager role serves a dual function: administering emergency relief funds to eligible clients and supporting the Adult and Family Homelessness Team by coordinating and assisting with client engagement and goal-oriented tasks. This position plays a crucial role in fostering client well-being through structured support and collaborative case management.
This role plays a pivotal part in ensuring that individuals and families in crisis receive timely financial assistance, while also reinforcing the capacity of the Adult & Family Homelessness team to deliver holistic, supportive case management. You’ll be integral to building resilience, encouraging client progress, and bridging immediate relief with purposeful long-term support.
We are looking for someone who can:
Conduct thorough eligibility assessments and documentation for clients seeking emergency relief.
Process and distribute relief funds efficiently and accurately, ensuring compliance with funding and organisational guidelines.
Collaborate proactively with the Adult & Family Homelessness Team to advance client-focused goals and outcomes and deliver a high-quality service by maintaining constructive and supportive relationships with clients by working within a holistic client centred model.
Liaise and work co-operatively with other programs, community agencies, networks with key local services particularly West region homelessness agencies and specialist support services (i.e. employment, education and training, Centrelink, health, legal).
Advocate for clients to specialist support services, community agencies, employment, education and training services, real estate agencies, court, health and other relevant services and support.
Applications for this role will close on 15 September 2025 or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.
MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.
At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.
