Major Gifts Lead

About the Opportunity

MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers, providing a broad range of support in Homelessness, Family Services, Disability, Early Childhood Intervention Services, Palliative Care, Education and Mental Health service areas. Since 1854, MCM has been striving for those experiencing disadvantage to live their life, their way.
The Individual Giving Lead sits within the Fundraising team, reports to the Head of Fundraising, and is a key member of MCM’s Philanthropy, Partnerships & Brand business unit. 
Aligning with MCM’s 5-year Strategic Plan Goal of ‘Deliver’, the role is responsible for growing MCM’s base of individual supporters through effective donor acquisition, retention, and engagement programs, across single-gift, recurring giving, and mid-value donor segments to increase revenue and lifetime donor value. The position is hybrid and based at the South Melbourne office.

About you

We are looking for someone who can:

• Lead the development, implementation, and evaluation of an individual giving strategy, including single-gift and recurring giving programs
• Develop annual campaign plans and multi-year growth strategies
• Manage forecasting, and performance reporting to deliver income growth and retention targets
• Oversee all individual giving campaigns including acquisition, appeals, reactivation, upgrade, and retention across direct mail and digital channels
• Design and implement supporter journeys that strengthen donor loyalty and lifetime value
• Oversee onboarding and stewardship communications to ensure a consistent, authentic, and emotionally resonant donor experience 

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Demonstrated experience (5+ years) in managing individual giving or direct marketing programs within a not-for-profit or fundraising context
• Proven success in developing and delivering multi-channel fundraising campaigns, including digital, and direct mail
• Experience developing donor journeys that improve retention, engagement, and lifetime value
• Excellent communication, stakeholder management, and negotiation skills.
• Proficient use of IT tools and applications, including Microsoft 365
• Commitment to MCM’s mission and values

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will close on 25 December 2025/or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.