Operations Manager - Inclusive Employment Services

About the Opportunity

MCM/CoAct is a specialist youth provider for Inclusive Employment Australia supporting young people with disability to find and keep meaningful employment. The Operational Manager provides strategic leadership and management of employment services for young people with disability.  Effectively leading teams to ensure the delivery of quality employment supports and services, adhering to funding, legislative and regulatory requirements. This Includes providing supervision and support to staff, ensuring quality and compliance requirements within designated operational areas are met and ensuring service and financial targets are met.

About you

We are looking for someone who can/has:

• demonstrate commercial acumen with an ability to understand and meet financial targets, grow profitability, and support business growth

• strong leadership and management skills, with the ability to effectively lead and motivate regional teams to achieve organisational objectives

• excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with stakeholders at all levels

• strategic thinking and decision-making abilities, with a track record of developing and implementing successful strategic initiatives

• knowledge of regulatory standards and accreditation requirements within the employment services sector

• commit to continuous improvement and excellence in service delivery, with a focus on driving performance improvement and achieving positive outcomes for stakeholders.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Use CoAct reporting to spearhead performance improvement initiatives across the region, leveraging data analysis and strategic planning to optimise outcomes and service delivery

• Define and implement strategic direction for the Employment Services Area (ESA), aligning organisational objectives with regional priorities and stakeholder needs

• Lead and support Team Leaders to build capacity in staff, manage under-performance and support professional development for increased staff retention

• Work in collaboration with the wider team to develop and maintain detailed Regional Delivery Plans (RDPs) aligned to local labour market needs, opportunities and areas of limitation that impact on the caseload. RDPs should be completed to a standard that can be used as evidence in NSDS Auditing

• Apply the Organisational Commitments and Requirements (detailed below), including Child Safety and Safety of Vulnerable People, Workplace Health and Safety, Operational Accountability, Diversity, Equity of Access and Inclusion, and Position Description Maintenance

• Adhere to the National Standards for Disability Services and ISO standards required for contract maintenance

• Contribute to audit, accreditation, and service partner assessments, by working with the Quality Assurance Team and adhering to any deadlines for evidence submission

• Degree with experience OR Associate Diploma with substantial experience OR qualifications in more than one discipline OR less formal qualifications with sufficient specialised skills OR expertise to undertake the range of activities

Screening Criteria:

• National Police check
• Working with Children check
• NDIS Worker Screening check or ability to obtain and Clearance Certificate
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will close on 31 August 2025/or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.