April School Holiday & Term 2 Group Programs. Bookings open.

FAQs

• How do I know it is the right group for my child?

  All new clients are required to attend a 1:1 group suitability assessment to ensure the correct fit, and that the group aligns to your child’s goals and support needs. You only need to do this once. You will need to have an active service agreement before this assessment session.

• I am not an MCM client or don't have an active service agreement with MCM

  Please contact our Customer Support Team on 1800 343 287 to arrange a new service agreement, or to ensure sufficient funds are available. An active service agreement with enough funds to cover the maximum group cost is needed before the start of the group.

• I can't attend all of the group sessions, can I attend only some?

  You will need to enrol for the whole length of the group. Any missed sessions will be charged as per the NDIS Program of Supports.

• How much is the group?

  Group costings vary depending on a number of factors. These include the number of children who attend, the number and qualifications of staff in the group, and the length of the group. A group costing range will be listed on the group enrolment page, and confirmed one week before the group begins, when numbers are finalised.

• Can I withdraw from the group?

  Yes, with 14 days notice. Please give as much notice as possible to allow us to plan for our groups. Our group programs are billed as per the NDIS Program of Supports. Billing for group planning time and the first session will occur on the first group date, and then as per the scheduled group dates. Any group charges planned within the 14 day notice period will be billed. Any charges planned after the 14 day notice period will not be billed.