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Cancelling a scheduled support

Melbourne City Mission (MCM) will, whenever possible, give you 24 hours’ notice if for any reason your scheduled support cannot be provided in the agreed way or at the agreed time (for example, if your allocated worker is sick). If this is not possible, we will notify you as soon as we become aware of a scheduling issue.

Participants are requested to contact our Central Support Team on 1800 343 287 in advance if they are unable to attend a scheduled support appointment.

Whenever possible please provide 24hrs notice. If this is not possible – MCM will apply the rules for cancellations as per the National Disability Insurance Scheme (NDIS) Price Guide, which are summarized as follows:

If a participant regularly cancels appointments or is frequently unavailable, MCM will work with that participant to identify the cause of the cancellations, including reviewing their schedule of supports/appointments and adjusting them where feasible.

Further details are available on the NDIS website.


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