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Better Future Case Manager


Competitive remuneration package with salary packaging benefits available 

Full  time opportunity with flexible work arrangements

12 month Maximum term contract, with the possibility of extension

Hybrid opportunity, working from home and MCM sites

About the Opportunity

Better Futures supports young people who are making the transition from the out-of-home care system to adulthood until they reach the age of 21. The program enables young people to have an active voice in their transition planning and provides individualised supports both in-care and post-care across a range of life areas including housing, health and wellbeing, education, employment, and community and cultural connections. 

The Better Futures team is looking for an energetic individuals who are committed to walking alongside and providing high quality services to young people leaving care.


The Case Manager, Better Futures sits within the Homeless, Justice and Family Services Portfolio and is responsible to provide flexible and holistic support to young people who are or have been in out of home care.

The role will be responsible to engage and support young people to achieve outcomes by providing a level of support offered as part of the Better Futures and Advantaged Thinking Frameworks. The level of support is dependent upon the circumstances of the young person and the capacity as established through intake. Support available through Better Futures is provided in the context of the young person’s current care status or when the young person has left care. The Better Futures Case Manager will be required to work with young people in all levels of support.

About you

We are looking for someone:

  • To provide flexible, holistic and tailored coaching to young people, in line with the Advantaged Thinking Framework.
  • Develop and support young people with individual support plans as per the Better Futures guidelines.
  • To work within the required funding framework, program guidelines and to comply with statutory requirements where required.
  • To accurately complete and maintain all necessary records, reports, case notes and outcomes in accordance with the funding contracts and best practice guidelines.
  • To promote the Better Futures Program at forums, networks, and community agencies.
  • To administer brokerage as approved in line with the Better Futures guidelines.

Benefits of working with MCM include:

  • Inclusive Employer by the Diversity Council of Australia
  • Attractive Salary Packaging benefits
  • Supportive learning and development environment
  • Culture of continuous improvement


  • A degree in Youth Work, Social Work, Community Development, or similar field.
  • Demonstrated case management experience, preferably within the youth sector.
  • Knowledge of the issues that contribute to trauma and disengagement experienced by young people in out of home care.
  • Demonstrated knowledge and experience working within a care team with key community agencies and DFFH services such as Child Protection to support current and previous statutory young people who require a range of specialist support.
  • Demonstrated capacity to develop effective links and partnerships with local communities, networks and local government.
  • Ability to relate to and work with Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) communities, LGBTQIA+ young people and their families, young parents, mental health, substance use, disability, and other marginalised identities.
  • Knowledge of DFFH systems, legislation and ability to comply with DFFH standards.
  • Demonstrated ability to relate to and work with culturally and linguistically diverse communities and young people experiencing disadvantage.
  • Ability to work within a team and with minimal supervision.
  • Skills in administration, data entry and report writing.
  • An understanding of the requirements for ensuring child safety
  • Computer literacy, including proficiency in Microsoft Applications and the ability to learn new systems.

Screening Criteria

  • National Police check
  • Working with Children check and NDIS Worker Screening check or ability to obtain
  • Valid Victorian Drivers license
  • Right to Work in Australia
  • Up to date with COVID-19 Vaccinations or valid medical exemption 


Applications for this role close: 30 June 2023, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  For assistance with your application please email:


About MCM

We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.  

Our Commitment to Diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity in our workforce enables us to deliver empowering services that are informed by lived experience.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    22 May 2023
  • Closing Date

    30 June 2023
  • Location

    Church Street (6)
  • Work type

    Full-time max term
Apply now
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