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Support Coordination


  • Full-time or Part-time (4 days a week) opportunity with supportive team
  • Flexible Working arrangements – blended office based/work from home role
  • Attractive salary + salary packaging benefits 
  • Excellent team and learning opportunities

About MCM

We are a leading community support organization working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

About the program

We deliver high quality support coordination and specialist support coordination to people with a disability and their families. Support Coordination aims to build individual capacity to:

  • Navigate the NDIS system and educate on what supports can be funded  
  • Support the participant to achieve their goals 
  • Link participants into funded and community supports
  • Keep track of plan funding whilst empowering participants and families to make decisions in relation to who supports them and how their funding is used
  • Ensure cultural awareness and safety for participants 

Being a valued member of the support coordination team, you will go above and beyond to strengthen our participants’ abilities to coordinate and implement supports and participate fully in the community.

About the role

As a Support Coordinator at MCM, you will assist participants to work towards the identified goals in their NDIS plan by navigating the NDIS service system, making informed decisions and obtaining the resources and support they need and want.

Using an individualised approach, you will plan, develop and coordinate services for NDIS clients by:

  • Forming ongoing relationships with your case load of participants by listening, building rapport and trust
  • Ensuring participants are aware of their rights and can advocate for what they want and need, this includes, offering choices and empowering participants to make decisions around their supports
  • Liaising with internal and external services to maximise participant outcomes
  • Supporting, developing, and building capacity in individuals to manage their own supports
  • Monitoring and reviewing plans and goals in consultation with participants and their families
  • Providing support and assistance as appropriate to relevant others/stakeholders
  • Establishing and developing strong relationships with NDIS, community and mainstream supports
  • Working with culturally diverse participants in a culturally safe and aware manner
  • Working in a trauma informed and with a person-centred approach facilitating choice and control for your participants.
  • Report writing and gathering appropriate evidence to advocate for adequate funding that meets your participants needs
  • And always putting the participant at the centre of what we do

Skills and experience

  • Tertiary qualification and/or minimum two years’ experience working in the Community Services sector (Disability, Social work, Mental Health, Housing, Justice would be an advantage).
  • Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language.
  • Strong interpersonal skills with an understanding of diversity when working with participants and colleagues.
  • Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers.
  • Current Australian driver’s license.

Please refer to the position description for the full duties and key selection criteria

How to apply

  • Applications should include a current CV (no more than 3 pages) and cover letter addressing the key selection criteria.
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    22 November 2022
  • Closing Date

    31 December 2022
  • Location

  • Work type

    Full-time max term
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