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Operations Manager Of Intensive Youth Support


  • Join our passionate team at Frontyard to make a positive impact on those experiencing youth Homelessness
  • Be part of an engaging team that thrives on challenges
  • Competitive remuneration package with salary packaging benefits available 

About the Opportunity

Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness. Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness. Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.


Frontyard’s support model includes a suite of primary and allied health, specialist housing, assertive outreach, therapeutic supports, early intervention & prevention services, legal, education and employment support. Additionally, Frontyard’s 18 bed crisis accommodation operates 24/7 and provides higher intensity supports, including enhanced mental health, drug and alcohol, and therapeutic supports.

Your role

This position is responsible for overseeing the day-to-day operational management of a number of key services within the Frontyard Integrated Model- including the Access Point, Case management teams, Community and Youth Pariticipation and onsite visiting services as well as the related employees and budgets.

Duties of this role may include but are not limited to the following:

  • Exercise a high level of responsibility for the work undertaken; including undertaking the planning, direction, management and evaluation of program operations
  • A passion for driving change and continuous development to provide best practice service delivery to young people experiencing homelessness 
  • Responsible for ensuring satisfactory program performance against targets, reporting, contracts and quality compliance
  • Provide leadership and expert advice to employees working with young people with multiple and complex needs, and ensuring comprehensive care plans and risk assessments for all young people
  • Contribute to the development, implementation and monitoring of practice innovation within the portfolio
  • Drive a positive workplace culture that ensure employees are productive and can actively contribute to reach common goals. This includes working with direct reports to ensure all employees receive high quality leadership, coaching, supervision and performance appraisals

About you

We are looking for someone who has the following skills and experience


  • A bachelor’s degree in youth work or related fields and extensive experience of managing a service working with young people
  • A demonstrated ability to lead, guide, supervise and support employees with a sound understanding of supervision guidelines and best practice principles, ideally in community services or related field
  • Extensive knowledge, understanding of current issues and trends in the youth homelessness and housing sectors and related fields
  • Sound theoretical practice in working with young people experiencing homelessness and complex case management based on best practice and current theory
  • Demonstrated experience, in innovative thinking, project design and implementation
  • Experience and understanding of developing and leading programs to achieve exceptional outcomes, including managing staffing, budgets, reporting and accountability


  • A comprehensive understanding of current government housing and homelessness policy and demonstrated ability to participate effectively in sector reform and implement change
  • Strong project management skills with demonstrated experience of creating, implementing and evaluation of projects
  • Business management qualifications would be advantageous

Please refer to the position description for the full duties and key selection criteria

Screening Criteria:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process.  All costs associated with safety checks (except National Police Check) will be at applicants’ expense. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role)

  • National (and International if applicable) Police Check (which includes Proof of Identity Check)
  • Working with Children check 
  • Valid Victorian Drivers license
  • Right to Work in Australia
  • Up to date with COVID-19 Vaccinations or valid medical exemption 

Applications for this role close at June 16, 2023 so please apply early as we reserve the right to interview and appoint prior to the closing date. Please include your current resume and a cover letter adressing the key selection criteria. If you are a current MCM employee, please submit your application via the myHR job board. Aboriginal and Torres Strait Islander people are encouraged to apply. For more details or assistance with application submission please email:


About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Early Years, Disability, Homelessness, Palliative Care and Education.

Our commitment to Diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. 

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    23 May 2023
  • Closing Date

    16 June 2023
  • Location

    Melbourne CBD
  • Work type

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