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Case Manager/Youth Coach - Detour


  • Join our passionate Detour team to provide vital prevention and early intervention support to youth experiencing homelessness
  • Work in Melbourne's outer West
  • Competitive remuneration package with salary packaging benefits available. 

About the program

The Detour program is an Innovation Action Project program and homelessness early intervention program for young people aged 12-24 years, and their families or significant adults. The Detour program, delivered in partnership by Melbourne City Mission, Uniting and Kids Under Cover is an initiative under the Victoria Department of Health & Human Services. This initiative aims to address potential homelessness for young people by providing intensive wrap-around coaching support services and individualised intensive support packages. The support packages offered to young people include support for families aiming to improve the lives of individuals and the community as a whole.

About the role

Detour identifies and addresses the root-causes of homelessness risk factors for young people, going deeper than the presenting circumstances. Providing access to integrated services with individually tailored support packages, Detour actively diverts young people away from homelessness, fast-tracking them back into the community. 


Duties of this role may include but are not limited to the following:.

  • Provide effective early intervention strategies for “at risk” young people and their families, in conjunction with the Detour team, partners and service providers.
  • Provide effective case management utilising best practice principles whilst working with the young people we support to return to their community of origin and family, where possible.
  • Plan, deliver and co-facilitate group work initiatives.
  • Work collaboratively with welfare and teaching staff in local schools to identify and support at risk young people.
  • Develop and maintain collaborative, effective, and integrated working relationships with other service providers and community agencies and provide advocacy where required.

Skills and experience


  • Bachelor of Youth Work, Social Work, or a related discipline.
  • Significant experience in working with and providing case management to young people and their families, particularly within the context of early intervention and youth homelessness.
  • An understanding and experience with the youth homelessness sector and/or mainstream services, including knowledge of patterns, trends and systemic issues.
  • An understanding of key issues as it relates to youth homelessness and family breakdown.
  • Demonstrated ability to work collaboratively with other organisations in the education and welfare sectors, in formal and informal partnerships, to achieve client outcomes.
  • Extensive knowledge of casework principles.

Please refer to the position description for the full duties and key selection criteria

How to apply

  • Applications should include a current CV and cover letter. You should also address the key selection criteria (if required).
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 9 September 2022. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    16 September 2022
  • Closing Date

    19 October 2022
  • Location

  • Work type

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