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Youth Refuge Worker


  • Opportunity for two ongoing part-time roles available
  • Do you want to be part of leading something new and innovative in the community services sector? 
  • Generous salary packaging available 

About the organisation

We are a leading community support organization working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference. 

About the programs    

Melbourne City Mission are the largest provider of youth crisis accommodation in Victoria. There are four Youth Refuges within Melbourne City Mission – Stopover; WRAP – Western Region Accommodation Program; Iramoo and Vicky’s Place.  All these four supported crisis accommodation services are for young people aged 16 to 24.  

All of the Refuges work within a strengths-based framework and focuses on assisting young people to build of their existing skills and develop their own capabilities. 

The purpose of the role

The Youth Refuge Worker will assist with providing structured support, assessment and referral to young people and their children within the program and providing assistance to access appropriate accommodation options particularly youth housing, family reconciliation, private rental and public housing.We are seeking applicants who have a qualifications in Social Work, Youth Work, or a related community services field. Experience in working with homeless young people would be desirable. A clear understanding of working within a case management framework including client assessment and intake processes will also be highly regarded.

Skills & Experience include but are not limited to:

  • Tertiary qualifications in Social Work, Youth Work, or related community services field or (Certificate IV with demonstrated experience minimum).
  • A clear understanding of working within a case management framework including client assessment and intake processes.
  • Strong ability to actively and assertively engage young people with complex needs, particularly in a residential environment.
  • An understanding of the homelessness service system with knowledge of patterns, trends and systemic issues, and principles in working with at risk young people. 
  • Knowledge of local and regional human service networks and service providers.
  • Demonstrated ability to work autonomously and as part of a team.
  • Excellent communication and problem solving skills encompassing interpersonal, verbal and written, and negotiation skills.
  • Strong organisational, time management and computer skills.
  • Availability to work shift work including weekends and sleepover shifts.
  • Internet-enabled device for Time & Attendance when working offsite.
  • Knowledge of coaching, attachment and/or trauma informed practice.

Download position description for the full duties and key selection criteria.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

How to apply

Aboriginal and Torres Strait Islander people are encouraged to apply. 

Applications should include a current CV and a Key Selection Criteria.

Applications to be sent via email.

Applications close at 5pm on 23 September 2019. We reserve the right to interview prior to the closing date.

As part of MCM’s recruitment and selection process, applicants will be required to undergo a pre-employment safety screening checks process. Successful appointment to a position will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, and current and valid driver license. All costs associated with safety screening checks with the exception of the National Police Check will be at applicants’ expense.

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    09 September 2019
  • Closing Date

    23 September 2019
  • Location

  • Work type

    Part Time
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