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Support Coordinator - Werribee


  • Fixed-term full-time position available
  • Werribee location
  • Competitive remuneration package with salary packaging benefits 

About the organisation

At MCM we’re changing lives every day. We’ve been around for almost as long as Melbourne itself and are a responsive, creative and flexible organisation transforming the lives of people experiencing disadvantage. Our services extend across disability, homelessness & justice, palliative care, and education and early years. A career with us means you are part of an organisation making a real difference.

Find out more about us!

About the role

We deliver high quality support coordination to people with a disability and their families. Support Coordination aims to build individual capacity to:

  • Manage and implement the participant’s plan 
  • Achieve the outcomes identified in the participant’s plan
  • Connect the participant with formal, mainstream and funded supports

Being a valued member of the support coordination team, you will go above and beyond to strengthen our participants’ abilities to coordinate and implement supports and participate fully in the community. This includes initial assistance with linking participants with the right providers to meet their needs, assistance to source appropriate supports, coordinating both funded and mainstream supports, resolving points of crisis, and developing participant capacity within their own network and community.

Duties include but are not limited to:

  • making phone calls to participants, families and external service providers
  • writing case notes and documenting progress towards goals
  • writing and submitting comprehensive reports
  • liaising with colleagues and discussing service options for participants

Skills & experience include but are not limited to:

  • Tertiary qualification and/or significant experience working in the Community Services sector (Disability, Mental Health, Housing, Justice)
  • NDIS awareness, particularly in relation to support coordination and the importance of choice and control for participants
  • Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers

Download position description for the full duties and key selection criteria.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

How to apply

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications should include a current CV and statement addressing the key selection criteria outlined in the position description.

Applications to be sent via email.

Applications close at 5pm on 23 September 2019. We reserve the right to interview prior to the closing date.

As part of Melbourne City Mission’s recruitment and selection process, applicants will be required to undergo a pre-employment safety screening checks process. Successful appointment to a position will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, Disability Worker Exclusion Scheme Check, and current and valid driver license. All costs associated with safety screening checks with the exception of the National Police Check will be at applicants’ expense.

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.


Position details

  • Date posted

    09 September 2019
  • Closing Date

    23 September 2019
  • Location

  • Work type

    Fixed-Term Full Time
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