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Support Coordinator - Bendigo


  • Fixed-term full time position available
  • Bendigo location
  • Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organization working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

Find out more about us!

Support Coordination

We deliver high quality support coordination to people with a disability and their families. Support Coordination aims to build individual capacity to:

  • Manage and implement the participant’s plan
  • Achieve the outcomes identified in the participant’s plan
  • Connect the participant with formal, mainstream and funded supports.

Being a valued member of the support coordination team, you will go above and beyond to strengthen our participants’ abilities to coordinate and implement supports and participate fully in the community. This includes initial assistance with linking participants with the right providers to meet their needs, assistance to source appropriate supports, coordinating both funded and mainstream supports, resolving points of crisis, and developing participant capacity within their own network and community.

About the role

As a support coordinator you would be joining a large supportive team who work across four sites – Thornbury, Boronia, Werribee and Bendigo. Every day is different, but a typical day could include:

  • making phone calls to participants, families and external service providers
  • writing case notes and documenting progress towards goals
  • writing comprehensive reports
  • liaising with colleagues and discussing service options for participants
  • liaising with key stake holders including local area coordinators and NDIS delegates
  • attending and facilitating meetings
  • budgeting and breaking down participants funding
  • completing referrals
  • high attention to details and ability to multi-task

About you

  • Tertiary qualification and/or significant experience working in the Community Services sector (Disability, Mental Health, Housing, Justice)
  • NDIS awareness, particularly in relation to support coordination and the importance of choice and control for participants
  • Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers
  • Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language.
  • Strong interpersonal skills with an understanding of diversity when working with participants and colleagues
  • Strong organisational skills with the ability to manage a high caseload and meet KPI targets relating to the billing of service delivery
  • Intermediate computer literacy with exposure to client management systems (preferred)
  • Ability to be flexible in a changing environment.  Embrace change and be innovative
  • Show initiative and use a common-sense approach to your work
  • Enthusiasm and passion for providing quality support to participants and families

Download position description for the full duties and key selection criteria.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

How to apply

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications should include a current CV and Cover Letter.

Applications to be sent via email.

Applications close at 5pm on 28 February 2020. We reserve the right to interview and appoint prior to the closing date.

As part of MCM’s recruitment and selection process, applicants will be required to undergo a pre-employment safety screening checks process. Successful appointment to a position will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, Disability Worker Exclusion Scheme Check and current and valid driver license. All costs associated with safety screening checks with the exception of the National Police Check will be at applicants’ expense.

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.


Position details

  • Date posted

    10 February 2020
  • Closing Date

    28 February 2020
  • Location

  • Work type

    Fixed-Term Full Time
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