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Operations Manager Of Intensive Youth Support


  • Join our passionate team at Frontyard to make a positive impact on those experiencing youth Homelessness
  • Be part of an engaging team that thrives on challenges
  • Competitive remuneration package with salary packaging benefits available 

About the program

Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness. Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness. Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.


Frontyard’s support model includes a suite of primary and allied health, specialist housing, assertive outreach, therapeutic supports, early intervention & prevention services, legal, education and employment support. Additionally, Frontyard’s 18 bed crisis accommodation operates 24/7 and provides higher intensity supports, including enhanced mental health, drug and alcohol, and therapeutic supports, to respond .

About the role

This position is responsible for overseeing the day-to-day operational management of the Frontyard Integrated Model which comprises of Melbourne Youth Support Services, Young Women’s Crisis Service,  Reconnect, Check-In and the related employees and budgets.

Duties of this role may include but are not limited to the following:

  • Exercise a high level of responsibility for the work undertaken by all employees within the Frontyard Integrated Model; including undertaking the planning, direction, management and evaluation of program operations.
  • Responsible for ensuring satisfactory program performance against targets, reporting, contracts and quality compliance.
  • Provide leadership and expert advice to employees working with young people with multiple and complex needs, and support employees to develop comprehensive care plans and risk assessments for all young people.
  • Contribute to the development, implementation and monitoring of practice innovation within the portfolio.
  • Drive a positive workplace culture that ensure employees are productive and can actively contribute to reach common goals. This includes working with direct reports to ensure all employees receive high quality leadership, coaching, supervision and performance appraisals.

Skills and experience


  • A bachelor’s degree in social work, youth work or related fields with extensive experience of managing a service working with young people
  • A demonstrated ability to lead, guide, supervise and support employees with a sound understanding of supervision guidelines and best practice principles, ideally in community services or related field.
  • Extensive knowledge, understanding of current issues and trends in the youth homelessness and housing sectors and related fields.
  • Sound theoretical practice in working with young people experiencing homelessness and complex case management based on best practice and current theory.
  • Demonstrated experience, knowledge and skills in the delivery of human services, preferably in an accommodation program environment.
  • Experience and understanding of developing and leading programs to achieve exceptional outcomes, including managing staffing, budgets, reporting and accountability.


  • A comprehensive understanding of current government housing and homelessness reform and policy and demonstrated ability to participate effectively in sector reform and implement change.
  • Sound, current knowledge of the Mental Health Act, relevant legislation, and current strategic directions of public mental health and primary health care services.

Please refer to the position description for the full duties and key selection criteria

How to apply

  • Applications should include a current CV and cover letter. You should also address the key selection criteria (if required).
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 5 July 2022. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    14 June 2022
  • Closing Date

    05 July 2022
  • Location

    Melbourne CBD
  • Work type

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