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Family Support Worker


  • Join our passionate Family Services team to provide vital prevention and early intervention support for families with children aged 0-12 years
  • Work across suburbs in Melbourne's west and inner north
  • Competitive remuneration package with salary packaging benefits available. 2 x three day per week positions available. Days of work and work location flexible

About the program

MCM’s Family Support Programs sit within the Homelessness and Family Services Division. Our programs provide a range of activities that improve the wellbeing of families and children. The Children and Parenting Support (CaPS) and Communities for Children (CfC) funded programs provide early intervention and prevention support to children 0 -12 years and their families living in the Moreland and Brimbank local government areas

About the role

Working under the direction of the Operations Manager – Family Services, the Family Support Worker will plan, deliver and evaluate appropriate supports for families. These supports will include the delivery of evidence-based group sessions and outreach parenting support, as set out in relevant work plans and funding agreements.

Duties of this role may include but are not limited to the following:.

  • Undertake short-term outreach parenting support, applying established procedures, methods and guidelines related to case management.
  • Plan, promote and deliver best practice group-based experiences for children, parents and families.
  • Complete regular data collection, evaluation, reporting and record keeping processes, as set out in relevant funding agreements.
  • Build and maintain positive working relationships with relevant service providers by positively representing and promoting MCM in community and professional networks.

Skills and experience


  • Minimum diploma level qualification and experience in Community Services, Family Support or another relevant field.
  • Demonstrated understanding of trauma informed practice, children’s development, parenting and family functioning.
  • An understanding of the family services system with knowledge of patterns, trends and systemic issues affecting families.
  • Ability to plan, coordinate and facilitate group activities and parenting programs for children and families.
  • Knowledge of and ability to refer to appropriate community and professional supports available to children and families


  • Certification and experience in delivering the following group-based programs: Tuning into Kids, Tuning into Teens, DRUMBEAT, Parent-Child Mother Goose and Circle of Security Parenting.

Please refer to the position description for the full duties and key selection criteria

How to apply

  • Applications should include a current CV and cover letter. You should also address the key selection criteria (if required).
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 6 July 2022. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    15 June 2022
  • Closing Date

    06 July 2022
  • Location

    North Fitzroy
  • Work type

    Part-time max term
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