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Case Manager


  • Join our passionate team at Frontyard to make a difference in the lives of young women in crisis
  • Be part of an engaging team that thrives on challenges
  • Competitive remuneration package with salary packaging benefits available

About the program

The Homelessness, Justice & Family Services division consists of five conceptual domains:

  • Accommodation;
  • Youth and Family Homelessness; 
  • Frontyard Youth Services;
  • Justice; and,
  • Family Services.

Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness. Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness.  Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.

About the role

The Young Woman’s Crisis Service (YWCS) case managers provide intensive, goal focused case management and assertive outreach support to young women with and without children who are homeless or at risk of homelessness. The YWCS team also provide intensive, goal focused support to young women in short to medium term accommodation across the north and west metropolitan region of Melbourne.

Duties of this role may include but are not limited to the following:

  • Effectively manage a case load of young women who are homeless or at risk.
  • Develop advanced case planning and crisis interventions to meet the needs of young women with multiple and complex needs.
  • Participate in the delivery of Frontyard’s Assertive Outreach Program.
  • Assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.
  • Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.

Skills and experience


  • A bachelor qualification in social work, youth work or a related tertiary qualification.
  • Demonstrated experience working within a case management framework.
  • An understanding of the available resources for at risk young women and their children.
  • Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of trauma informed approaches.
  • Strong ability to actively and assertively engage young people with complex needs.

Please refer to the position description for the full duties and key selection criteria

How to apply

  • Applications should include a current CV and cover letter. You should also address the key selection criteria.
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 26th January 2022. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    12 January 2022
  • Closing Date

    26 January 2022
  • Location

    Melbourne CBD
  • Work type

Apply now
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