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Specialist Support Coordinator


  • Ongoing, full-time role
  • Bendigo location
  • Competitive remuneration package with salary packaging benefits available

About the program

Melbourne City Mission Disability Services offers tailored support services to people with a disability and their families. Support Coordination supports people by facilitating and implementing access to support services with a focus of capacity building. Melbourne City Missions operates its disability services under the National Disability Insurance Scheme (NDIS), Disability Act 2006 and Department of Health and Human Services (DHHS) legislation. The Support Coordination team aims to facilitate outcomes for people with disability by adhering to the principles of a rights-based approach, delivered with respect and integrity by professionals with a high standard of customer service.

About the role

This role delivers quality Support Coordination for participants with a disability utilising a specialist approach and
support participants with high complex needs and/or experiencing high levels of risks with the aim of reducing complexity, building capacity and resilience, and assisting to connect with supports. Specialist Support Coordinators work in a way that is reflective and grounded in our organisational values and principles. Through building relationships, we follow best practice approaches and are accountable for the delivery against outcomes identified by participants.

  • Perform Specialist Support Coordination to assist participants in implementing their NDIS plan.
  • Coordinate services in participants’ NDIS plans including the management of complex multidisciplinary teams.
  • Deliver high quality services in a timely manner including mandatory reporting to the NDIA and meeting MCM guidelines.
  • Provide advice and consultation with participants, their families and other stakeholders in response to complex and challenging situations.
  • Develop action plans following consultation with participants, their families and other stakeholders to resolve challenges arising from complexity.

Skills and experience

  • A tertiary qualification in one of the following disciplines: psychology, occupational therapy, social work, speech pathology, developmental education, social and/or health science, or highly trained allied health profession
  • Membership to with a regulatory body relevant to the tertiary degree (e.g. AHPRA,AASW)
  • Minimum twelve months’ experience providing Support Coordination or Case Management with complex clients.
  • Knowledge of National Disability Insurance Scheme and relevant legislation including the NDIS Act 2013 and Disability Act 2006.
  • Expert communication (both written and oral) skills and able to manage complex relationships
  • COVID -19 Vaccination or medical exception.

How to apply

  • Applications should include a current CV and cover letter. You should also address the key selection criteria (if required).
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 29 October 2021. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense.

Position details

  • Date posted

    13 October 2021
  • Closing Date

    29 October 2021
  • Location

    Wills Street Bendigo
  • Work type

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