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Case Manager - A F H S


  • Part-time, max-term position available
  • Contribute to the lives of others
  • Competitive remuneration + salary packaging available

About the program

The Adult Homelessness Service (AHS) provides a case management response to adult singles and families (18+) who are at risk of homelessness in the Western Region of Melbourne.

The AHS program sits within Melbourne City Mission's Homelessness and Families portfolios and forms part of the Youth and Family Homelessness Services.

About the role

AHS recognises the wide range of issues impacting on homeless people. As a result, the service model provides a combination of case management, case co-ordination, case linkages and active outreach to clients, including home visits. This ensures that clients are supported to achieve their goals as well as the skills to enable stable, secure and appropriate housing.

The case manager provides support and advocacy as well as referrals to community and specialist services to address support needs. The role will include but is not limited to the following supports: family & child specific, drug and alcohol, family violence, financial, community, health and counselling services.

  • Provide a mixture of crisis, short-term and medium-term case management support to people experiencing homelessness
  • Deliver a high quality service by maintaining a constructive and supportive relationship with clients, working from a client centred model that is inclusive of the diversity of single adults and families
  • Ensure services are delivered within a framework of MCM's policies and procedures, legislative requirements and meets the relevant service standards
  • Provide flexible community outreach support including transporting clients, home visits and MCM office appointments

Skills and experience


  • Tertiary qualifications in Social Work, Welfare or related fields
  • Demonstrated experience, knowledge and skills working with people experiencing or at risk of homelessness
  • Demonstrated experience working within a case management framework
  • Proven flexibility, adaptability and able to respond and adjust easily to change in work demands


  • Knowledge of local and regional homelessness networks and service providers

Download a position description for the full duties and key selection criteria

How to apply

  • Applications should include a current CV and cover letter. You should also address the key selection criteria.
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 3 August 2021. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense.

Position details

  • Date posted

    20 July 2021
  • Closing Date

    03 August 2021
  • Location

  • Work type

    Part-Time Max Term
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