Skip to content

Case Manager - Homelessness to Homes


  • Maximum term full time position available with a competitive remuneration package ($74,000 - $80,000 base salary + super) and salary packaging benefits available
  • Located in the Western suburbs of Melbourne
  • You will be required to participate in a rotating on-call & after-hours roster

About the role

As a Case Manager, you will be responsible for providing high quality case management services to clients who are homeless or in crisis situations, and providing intensive holistic support to help achieve housing stability and broader client directed goals.

This role is located in the Western Suburbs of Melbourne.

You may be required to participate in a rotating on-call & after-hours support roster.

  • Delivering high quality initial intake assessments, case management, and referrals.
  • Planning, developing, implementing, and evaluating goal directed strategies and crisis interventions to meet the needs of clients presenting with multiple/complex needs, including risk assessments and safety plans.
  • Assisting clients to access ongoing accommodation options, and other relevant specialist support services.
  • Implementing case plan meetings, participating in service coordination, and identifying pathways out of the homelessness service system.
  • Maintaining accurate files, case notes, and databases using relevant platforms and systems.

Skills and experience

  • Degree qualifications in Social/Youth Work, or in a related discipline, and experience working in the Community Services sector.
  • Good knowledge of community outreach support programs and interventions, and ability to actively, and assertively engage people with complex needs.
  • Experienced working within a case management framework, and understanding of the homelessness service system, with knowledge of patterns, trends, and systemic issues.
  • Knowledge and understanding of legislative and child safety requirements.
  • Excellent communication, organisation and prioritisation, and problem solving skills.

Please refer to the position description for the full duties and key selection criteria.

How to apply

  • Applications should include a current CV and cover letter. You should also address the key selection criteria.
  • If you are a current MCM employee, please submit your application via the myHR job board.
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 14 February 2022. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    13 January 2022
  • Closing Date

    14 February 2022
  • Location

    Northern & Western suburbs of Melbourne
  • Work type

    Full-Time Max Term
Apply now

Position description

Back to top