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Team Leader - Intensive Support


  • Ongoing full-time position available
  • Competitive remuneration package with salary packaging benefits available

About the program

Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness. Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness.  Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria. 

Frontyard’s support model includes a suite of primary and allied health, specialist housing, assertive outreach, therapeutic supports, early intervention & prevention services, legal, education and employment support. Additionally, Frontyard’s 18 bed crisis accommodation operates 24 hours per day, 7 days per week and provides higher intensity supports, including enhanced mental health, drug and alcohol, and therapeutic supports, to respond and creatively engage those young people with the most complex barriers.

About the role

Intensive case management provides high quality case management services to young people presenting to Frontyard who are aged between 16-24 and experiencing homelessness. Young people will be provided intensive and holistic support to achieve housing stability and broader goals. As the team leader you will be required to support the team of intensive case managers support young people to achieve their goals and comply with all quality activities including monthly auditing. 

  • Develop advanced case planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessment and safety plans. 
  • Lead and support a team of case managers through supervision and team meetings and participate in team leader forums to ensure services are delivered within the framework of MCM’s policies and procedures, legislative requirements and meet the relevant service standards. 
  • Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan. 

Skills and experience

  • A bachelor qualification in youth work/social work or a related tertiary qualification or extensive experience working in the community sector. 
  • Experience in leading a team and performing supervision tasks. 
  • Demonstrated experience working within a case management framework. 
  • Extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.

Download a position description for the full duties and key selection criteria

How to apply

  • Applications should include a current CV and cover letter addressing the key selection criteria. Applications that do not address the selection criteria will not be considered.
  • If you are a current MCM employee, please submit your application via the myHR job board
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 27 June 2021. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense.

Position details

  • Date posted

    07 June 2021
  • Closing Date

    27 June 2021
  • Location

    Melbourne CBD
  • Work type

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