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Support Coordination


  • Maximum term full-time position available
  • Competitive remuneration package with salary packaging benefits available

About the Program

We deliver high quality support coordination to people with a disability and their families. Support Coordination aims to build individual capacity to:

  • Manage and implement the participant’s plan
  • Achieve the outcomes identified in the participant’s plan
  • Connect the participant with formal, mainstream and funded supports.

Being a valued member of the support coordination team, you will go above and beyond to strengthen our participants’ abilities to coordinate and implement supports and participate fully in the community.

About the role

As a Support Coordinator at MCM, you will assist participants to work towards the identified goals in their NDIS plan by navigating the NDIS service system, making informed decisions and obtaining the resources and support they need and want.

Using an individualised approach, you will plan, develop and coordinate services for NDIS clients by:

  • Liaising with internal and external services to maximise participant outcomes
  • Planning, developing and building capacity in individuals to manage their own supports
  • Monitoring and reviewing plans and goals in consultation with participants
  • Providing support and assistance as appropriate to relevant others/stakeholders
  • Establishing and developing strong relationships with NDIS, community and mainstream supports

About you

At MCM we employ people who are passionate and genuine about supporting people with disabilities. Our aim is to build capacity for participants to manage their own supports and to enable them to make informed decisions to achieve the goals outlined in their NDIS plans.

  • Tertiary qualification and/or significant experience working in the Community Services sector (Disability, Mental Health, Housing, Justice)
  • NDIS awareness, particularly in relation to support coordination and the importance of choice and control for participants
  • Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers
  • Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language.
  • Strong interpersonal skills with an understanding of diversity when working with participants and colleagues
  • The role requires the ability to work autonomously, with a high degree of initiative and problem- solving skills and to be able to achieve and weekly billable hours
  • Intermediate computer literacy with exposure to client management systems (preferred)
  • Ability to be flexible in a changing environment.  Embrace change and be innovative
  • Enthusiasm and passion for providing quality support to participants and families

Download a position description for the full duties and key selection criteria.

How to apply

  • Applications to be sent via the Apply Now button which opens up an application form on the MCM Website.
  • Applications should include a current CV and cover letter. You should also address the key selection criteria (if required).
  • If you are a current MCM employee, please submit your application via the myHR job board.
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 25 October 2020. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity check), Victorian Employee Working with Children Check, Right to Work in Australia, Disability Worker Exclusion Scheme Check, and current and valid driver license. All costs associated with safety screening checks (except National Police Check) will be at applicants’ expense.

Position details

  • Date posted

    12 October 2020
  • Closing Date

    25 October 2020
  • Location

  • Work type

    Full-Time Max Term
Apply now
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