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Case Manager


  • Max-term full-time (12 months parental leave backfill)
  • Join a team with a values-based non-profit organisation
  • Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organization working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference. 

Find out more about us!

About the role

Young Woman’s Crisis Service (YWCS) case managers provide intensive, goal focused case management and assertive outreach support to young women with and without children who are homeless or at risk of homelessness. The YWCS team also provide intensive, goal focused support to young women in short to medium term accommodation across the north and west metropolitan region of Melbourne.

Duties include but are not limited to:

  • Effectively manage a case load of young women who are homeless or at risk.
  • Develop advanced case planning and crisis interventions to meet the needs of young women with multiple and complex needs.
  • Participate in the delivery of Frontyard’s Assertive Outreach Program.
  • Assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.
  • Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.
  • Maintain an up to date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response to clients. 

Skills & experience include but are not limited to:

  • A bachelor qualification in social work, youth work or a related tertiary qualification.
  • Demonstrated experience working within a case management framework.
  • An understanding of the available resources for at risk young women and their children.
  • Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of trauma informed approaches.
  • Strong ability to actively and assertively engage young people with complex needs.

A position description containing further information is attached here.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

How to apply

Aboriginal and Torres Strait Islander people are encouraged to apply. 

Applications should include a Cover Letter current CV and address the key selection criteria.

Applications to be sent via the Apply now button which opens an application form on the MCM website.

For more details or if you have any issues with the application please email:

Applications close at 27 September 2020. We reserve the right to interview and appoint prior to the closing date. 

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity check), Victorian Employee Working with Children Check, Right to Work in Australia, and current and valid driver license. All costs associated with safety screening checks (except National Police Check) will be at applicants’ expense.

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please email

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.


Position details

  • Date posted

    09 September 2020
  • Closing Date

    27 September 2020
  • Location

    Melbourne CBD
  • Work type

    Full-Time Max Term
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