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Youth Focused Case Manager


  • Fixed-term part-time opportunity (contract end till December 2020)
  • Be a part of a multi-disciplinary team of experienced professionals
  • Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organization working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

Find out more about us!

About the role

This position is a part of the Supportive Housing Team, a joint initiative led by Neami and partnered with Launch Housing, Uniting ReGen, Bolton Clarke and Melbourne City Mission. The team offers a holistic, assertive outreach support service to people who are homeless and rough sleepers. It provides intensive, flexible, responsive, client focused support featuring a multidisciplinary team approach with the aim of assisting clients to successfully sustain housing, improve physical and mental health and develop connections within the local community.

While the personnel will be employed and supervised by the partner organization, Melbourne City Mission, they will report to the Neami Service Manager, who will supervise their work on a day to day basis.

Duties include but are not limited to:

  • To provide high quality support to young people who have been sleeping rough in the Frankston region. In instances where they may not be enough young people in the program, the worker will be expected to also work with adult clients of the program. Key functions of the Supportive Housing role include;
  • Intensive case management support to people sleeping rough. 
  • Intensive assistance to access accommodation. 
  • Intensive post-settlement support.
  • Referral and linkage to relevant support services
  • Secondary Consult

Skills & experience include but are not limited to:


  • Tertiary qualifications in Social Work, Welfare studies or related fields
  • Demonstrated experience in working with people who have experienced homelessness, particularly those experiencing primary homelessness
  • Demonstrated experience working within a case management and assertive outreach framework
  • Strong organisational and time management skills with the ability to prioritise tasks
  • Well-developed communication, negotiation, interpersonal and conflict resolution skills
  • High level of initiative and motivation and the ability to work independently
  • Strong administration skills and computer literacy
  • An understanding of the requirements for ensuring child safety. 
  • Satisfactory completion of safety screening including a National Police check, International Police check (if required), a current Victorian Working with Children Check (Employee), current Victorian Drivers License, and the right to work in Australia.


  • Knowledge of local and regional homelessness networks and service providers.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions.MCM recognises the importance of investing in the training, learning and development of our employees.

How to apply

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications should include a current CV and Cover Letter and address the key selection criteria.

Applications to be sent via the Apply Now button which opens an application form on the MCM website.

For more details or if you have any issues with the application please email:

Applications close at 5pm on 14 August 2020. We reserve the right to interview prior to the closing date.

As part of MCM’s recruitment and selection process, applicants will be required to undergo a pre-employment safety screening checks process. Successful appointment to a position will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, and current and valid driver license. All costs associated with safety screening checks with the exception of the National Police Check will be at applicants’ expense.

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.


Position details

  • Date posted

    30 July 2020
  • Closing Date

    13 August 2020
  • Location

    High Street, Frankston
  • Work type

    Part-Time Max Term
Apply now
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