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Senior Case Manager


  • Be part of a highly skilled and committed team driven to help young people realize their potential, with the opportunity to work across a multi campus school setting
  • A competitive remuneration package is available, accompanied with salary packaging benefits 
  • Full time position with a non-school term time that will commence at the beginning of the 2022 school term

About the program

The Hester Hornbrook Academy (HHA) provides flexible education and learning options, including VCAL (Victorian Certificate of Applied Learning) and VETiS (Vocational Education and Training in Schools). Recognising that mainstream education is not suitable for all young people, our programs are driven by the personal pursuits of students and integrate wellbeing and life skills approaches. Teachers and Youth workers work together to support students. We have classes and outreach learning options for students who are young parents, out of home care, experiencing homelessness, or who have been disengaged from mainstream education.

Our Healing Oriented Framework guides us in our trauma informed knowledge to enhance trauma responsiveness across all programs and deepens the capacity of teams and services in complex environments to provide healing oriented care.

About the role

The HHA Senior Case Manager is based at each campus and provides onsite leadership and expert advice to Youth Workers, Educators and ESOs. The role further works closely with an assigned Teacher/Trainer and provides wellbeing support to students and overall day to day classroom co-ordination.

The Senior Case Manager is a member of the HHA Wellbeing Leadership team and will undertake a range of functions requiring a high level of knowledge and skills, within wellbeing, to achieve results in line with the organisations strategic and annual implementation plans.

The Senior Case Manager will facilitate regular formal supervision and reflective practice to identified Youth Work staff at each campus and engage in all wellbeing leadership opportunities. The Senior Case Manager will further provide daily operational support to onsite leadership as required.

Duties of this role may include but are not limited to:

  • Provide high quality case management and support to students within allocated classroom
  • Contributing to the development and delivery of curriculum and class projects/activities 
  • In collaboration with the Wellbeing Team Leader, provide wellbeing secondary consultation and crisis intervention support to onsite Youth Workers, Educators and ESOs
  • Provide formal supervision to identified youth work staff onsite
  • Work in collaboration and engage with the HHA wellbeing leadership team
  • Participate in, and facilitate, meetings, debriefing, supervision, training and forums. 

Skills and experience


  • A qualification in Youth Work/Social Work/Community Development or significant demonstrated experience in both classroom and outreach.
  • Proven ability to provide outreach supports to disengaged young people to enable them to develop educational knowledge and skills to transition to the classroom
  • Experience working with young people, LGBTQI young people and young people from diverse cultural backgrounds who have existing barriers to engaging in education.
  • An understanding of trauma-informed practice, restorative justice principles and the necessary skills to engage young people with multiple and complex needs.
  • Demonstrated experience working within a case management framework. Highly developed skills and experience in risk and needs assessment and risk management.

Download a position description for the full duties and key selection criteria.

How to apply

  • Applications should include a current CV and cover letter addressing the key selection criteria.
  • Please note that your application will not be considered if you have not addressed the key selection criteria, which is located in the Position Description.
  • If you are a current MCM employee, please submit your application via the myHR job board.
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Applications close date 6th December 2021. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email:

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. Applicants will also be required to provide proof of their COVID-19 vaccination status as part of their application process.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Position details

  • Date posted

    22 November 2021
  • Closing Date

    06 December 2021
  • Location

    Multiple locations
  • Work type

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