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Interim Response Case Manager


  • Full-time, ongoing opportunity
  • Competitive remuneration package with access to NFP salary packaging 
  • Be part of a collaborative team

About the organisation

We are a leading community support organization working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference. 

Find out more about us!

About the program 

The Youth & Family portfolio forms part of the Homelessness, Justice and Family Division. 

The Adult & Family Homelessness Services (AFHS) provides Case Management and Interim Response support to adults and families who are homeless or at risk of homelessness in the Western Region of Melbourne. The program is available to families and single adults 18 years and over who are experiencing housing difficulties. 

AFHS has two main areas:

  • Interim Response
  • Case Management 

The Interim Response team provide short term case management support to divert clients away from the homelessness service system or to contain client’s acute crisis until more appropriate resources are available. This is done via referral and advocacy to a range of housing and other support services, information provision and support navigating housing pathways.
The purpose of the role 

To provide high quality support to adults and families who are at risk or are experiencing homelessness with securing long-term housing and to assist clients with addressing associated needs that result in homelessness.

Skills and Experience


  • Tertiary qualifications in Social Work, Welfare studies or related fields and demonstrated experience in working with people who are at risk or experience homelessness
  • Demonstrated experience, knowledge and skills relating to current issues, trends and programs relating to adult and family Homelessness
  • Demonstrated experience working within a case management framework
  • Demonstrated ability to work collaboratively across homeless sector and mainstream service

Download position description for the full duties and key selection criteria.

For further information regarding this role please contact Kate Knights via email.

How to apply

Aboriginal and Torres Strait Islander people are encouraged to apply.

To be considered for this position, applicants must include a current CV and address the Key Selection Criteria as outlined in the position description.

Please to Kate Knights, Team Leader, Homelessness Services, via email

Applications close 5pm 26 August 2019. We reserve the right to interview prior to the closing date.

Appointment to this position is subject to the satisfactory completion of a National Police Check, International Police Check (if applicable), current Victorian Working with Children Check, current Victorian Driver’s License and the right to work in Australia. 


Melbourne City Mission supports staff by providing a range of learning and professional development opportunities, as well as offering work/life balance practices that recognise diversity and value staff participation in community life. The successful applicant will enjoy excellent benefits including salary packaging along with competitive remuneration.  

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you. 

Position details

  • Date posted

    09 August 2019
  • Closing Date

    26 August 2019
  • Location

  • Work type

    Full Time
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